Oceanside, CA

Sandra in John's office is amazing. She goes above and beyond to help us with any insurance needs or questions we may have. Her attention to detail and putting us first as the client is exceptional. Thank you for your great customer service. We truly appreciate you.

Excellent customer service. Edwin answered all my hard questions . Took time with me and helped me with a great quote on my new vehicle.

It’s so nice to work with people at a business who are really, really good at their jobs. Sandy Warren is excellent at hers! She’s helped me adjust my policies for my changing needs, and I always learn something whenever I interact with her.

Sandy is fantastic! John has a wonderful team member with Sandy!! She handles everything quickly and efficiently! Love working with them both!

Been with this company fire awhile with mostly no issues however today I had a horrible trying to use the roadside assistance I thought I was paying for. I made a payment and was told my policy was active, but when I tried to request help, both the app and website blocked me. Customer service said my policy hadn’t been reinstated even though they saw my payment and told me I’d have to pay out of pocket. I specifically confirmed during the payment that everything would be reactivated, but now I’m being told it wasn’t processed correctly. I’m stranded without access to my car or extra funds, and none of this was communicated upfront. This is one of the most frustrating and poorly handled situations I’ve ever dealt with. The lack of transparency and accountability is unacceptable. I reached out to John who says nothing could be done until Monday. I needed this resolved immediately, and I wouldn’t recommend this experience to anyone.